Digital products
Digital products are delivered by download.
Once the customer has expressly consented to the immediate delivery of digital content, acknowledged that they will thereby lose their right of withdrawal, and delivery has begun, the statutory right of withdrawal no longer applies, provided that all other legal requirements have been met.
Digital products are not eligible for voluntary returns or exchanges.
Physical products
Right of withdrawal
Customers purchasing physical products have a statutory right of withdrawal to the extent provided by applicable consumer protection law.
For purchases covered by the Swedish Distance and Off-Premises Contracts Act (2005:59), customers normally have a 14-day right of withdrawal. The withdrawal period begins on the day after the customer receives the goods.
For deliveries to countries outside the EU/EEA, withdrawal rights may vary depending on the applicable law.
To exercise the right of withdrawal, customers must notify Carolinas Broderi within the withdrawal period. Customers can use our online withdrawal form, complete and submit the withdrawal form (PDF) or send an email to reklamation@carolinasbroderi.se.
Customers do not need to provide a reason.
Return of goods following withdrawal
The goods must be returned no later than 14 days after the customer has notified Carolinas Broderi of their decision to withdraw from the purchase.
Carolina Nymark, Carolinas Broderi
Dragonvägen 41, 4 tr
194 74 Upplands Väsby
Sweden
The goods must be sent directly to the address above, not to a parcel collection point. The customer is responsible for return shipping costs and for ensuring that the goods are appropriately packaged.
For returns from countries outside the EU, the customer is responsible for ensuring that the shipment is correctly labelled and declared to customs as returned goods.
Condition of the goods
Customers have the right to inspect the goods to establish their characteristics and functionality. If the goods have been handled more than is necessary for this purpose, a deduction for diminished value may be made from the refund.
Refunds
When a customer exercises their right of withdrawal, the product price and any standard delivery charges will be refunded. If the customer selected a more expensive delivery option, the additional cost will not be refunded.
Refunds will be made using the same payment method used for the original purchase, unless expressly agreed otherwise.
Refunds will be issued no later than 14 days after Carolinas Broderi receives notice of withdrawal. However, we may withhold the refund until we have received the returned goods or the customer has provided proof that the goods have been sent back.
Complaints
If a physical or digital product is faulty, customers have the right to make a complaint under applicable consumer protection laws.
The customer's statutory right to make a complaint about faulty products is not affected by any limitations on the right of withdrawal.
To make a complaint, email reklamation@carolinasbroderi.se. Please include your order number and a description of the problem.
For more information about complaints and dispute resolution, please see our Terms and Conditions.