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What personal data the company collects, when, and why
The company only processes personal data that you provide when creating an account on the website, making a purchase, or communicating by email.
When making a purchase or creating an account, you agree that the company may store and use your personal data.
This information is necessary to fulfil your order, for the company’s accounting purposes, to provide you with access to the newsletter and website, and to respond to any support enquiries. See also the section “How long your data is retained”.
User data
When you register as a user on the website (carolinasbroderi.se), the company stores the following information:
- First name and surname
- Email address
- Username and password
- Customer number
- Address and telephone number, if you choose to provide them on your account page
- Information about website settings
- Information about product downloads
- Information about newsletter subscriptions
Information collected when you make a purchase
When you make a purchase, the company stores the following information:
- First name and surname
- Email address
- Address
- Telephone number, if you choose to provide one.
- Purchase information, such as the product purchased, order number, quantity and date.
Please note that the company does not process national identification numbers, card details, or other banking information. All payment information is handled by the company’s payment providers, Klarna and Stripe.
Email communication
Emails are sent in connection with newsletters, account registration and purchases. In some cases, if you have added products to your basket but have not completed your purchase, the company may send you a reminder.
If, for example, you contact us with a question about a product, we may retain your email for as long as necessary to respond to and handle your enquiry.
How long the company retains your data
The company retains your name, address and payment information for accounting purposes for as long as required under Swedish accounting law.
Other personal data stored by the website is retained for two years from your most recent activity. An activity may include making a purchase or logging in to your account.
Where the company stores your data
The company stores your data in Sweden.
Our payment provider, Stripe, may in some cases store and transfer data necessary to process payments to countries in which it operates, including the United States.
Our newsletter provider, Omnisend, may in some cases store and transfer data necessary to provide the newsletter service to countries in which it operates, including Lithuania.
Who we share your personal data with
The personal data required to process your payment is shared with the company’s payment providers.
The personal data required to manage and send newsletters is shared with Omnisend.
The company also shares personal data where required by law, for example in response to requests from the courts or the Swedish Police Authority.
Information about our payment providers
Klarna and Stripe are used as payment providers on carolinasbroderi.se.
You can read Klarna’s information about data protection and security here: Klarna’s data protection and security.
You can read more about Stripe’s privacy and security practices in the Stripe Privacy Center..
Your rights
- You have the right to request a copy of the personal data we hold about you, for example in a machine-readable format.
To request a copy of your personal data, you can use the form below or contact the data controller. - You have the right to have your personal data corrected.
To update your personal data, you need to log in to the website. - You have the right to request the deletion of your personal data.
The company cannot delete information that must be retained for accounting purposes. - You have the right to unsubscribe from the newsletter at any time.
You have the right to lodge a complaint about how your personal data is handled with the Swedish Authority for Privacy Protection (IMY) Read more on the authority’s website..
Services on the website
As a registered user, you can also log in and choose to close your account.
Cookies and analytics
This summary is not exhaustive. Please see the Cookie Policy for more information and settings.
When you visit the website’s login page, a cookie is used to check whether your browser accepts cookies. This cookie does not contain any personal data and is deleted when you close your browser.
When you log in, the website creates cookies to save your login information and preferences.
Login cookies are retained for two days and preference cookies for one year. If you select “Remember me”, your login information is retained for two weeks. When you log out, the login cookie is deleted.
The website also uses a cookie to save your cookie preferences. This cookie is retained for 30 days.
The website uses Google Analytics to collect visitor statistics. Google Analytics sets two cookies, which are retained for 26 months. You can opt out of Google Analytics by using a browser extension..
Contact details for data protection and security enquiries
Data controller:
Carolina Nymark
Organisationsnummer: 7912100323
carolina@carolinasbroderi.se
Postal address
Carolinas Broderi
Carolina Nymark
Dragonvägen 41, 4tr.
19474 Upplands Väsby